Pivot to Growth: The Business of Experience

Wednesday, March 17, 2021 3:00 PM to 4:00 PM
Presented by Accenture
Advertising & Brand ExperiencePre-Recorded

Information

The consumer behavior shifts we’re seeing today are here to stay. Accenture research shows that 77% of CEOs say their company will fundamentally change the way it engages with its customers. But CX alone is no longer enough—It’s time to reimagine business through the impact of experiences on customers, employees and the world. In this session, Accenture Interactive’s Chief Strategy Officer, Baiju Shah, and Best Buy’s Chief Customer Officer, Allison Peterson, will share why organizations need to be customer-obsessed at every level and why the business of experience is moving to the top of the CEO agenda.#BusinessOfExperience
Event Type
Session
Conference Theme
The Rebirth of Business
Format
Presentation
Channel
5
Level
Intermediate
Accessibility
Closed Captioned
Availability
Channel Content